1. Your Right to Data Deletion
In compliance with Art. 17 of Regulation (EU) 2016/679 (GDPR) and Title III of Spanish Organic Law 3/2018 (LOPDGDD), you have the right to request the complete deletion of your personal data stored on our platform.
2. What Data We Delete
When you request account deletion, the following data will be permanently removed:
- Account data: name, email, phone number, company details
- Agent configuration: prompts, conversation flows, knowledge bases
- Conversation history: WhatsApp messages, chat logs, SMS, email and social media interactions
- Voice recordings: transcriptions and audio files
- Billing data: invoice history (payment data is managed by Stripe and deleted separately)
- Cloned voice profiles: audio samples and generated voice models
3. Data We May Retain
Due to legal obligations, we may retain certain data for legally mandated periods:
- Tax records: invoices and billing records — 6 years (Art. 66 Spanish General Tax Law)
- Consent records: proof of consent given — duration of processing + 3 years
- Anonymized data: aggregated statistics that cannot identify any individual (not personal data per GDPR Recital 26)
4. How to Request Data Deletion
Option 1: From Your Dashboard
- Go to Settings > Account
- Click "Delete my account"
- Confirm the action
Option 2: By Email
Send an email to [email protected] with the subject "Data Deletion Request" including:
- Your full name
- The email associated with your account
- ID document of the account holder (for identity verification, per Art. 12(6) GDPR)
Option 3: Through Meta API
If you accessed AgenteUno through Facebook, Instagram, or WhatsApp, you can revoke permissions from your Meta account settings. We will receive an automatic notification and proceed with deleting your data.
5. Response Time
- We will confirm receipt of your request within 48 hours
- Deletion will be completed within a maximum of 30 days from confirmation (Art. 12(3) GDPR)
- You will receive a confirmation email once the process is complete
6. Contact Information
- Email: [email protected]
- Data Controller: Codelabs Studio S.L.
- Tax ID (CIF): B-88708797
7. Complaints
If you believe your rights have not been adequately addressed, you can file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es — C/ Jorge Juan, 6, 28001 Madrid — Phone: 900 293 183