You can configure the software yourself, and plenty of people do it in an afternoon. But if you would rather have your agent ready without learning anything, we set it up with you.
Kickoff
Your agent configured and working, without you touching it
4 hours of work
Includes
- A one hour kickoff call to understand how you handle enquiries today and what you want to delegate
- Full agent configuration: personality, tone, and what it must and must not say
- Instructions written from your own copy, website and frequently asked questions
- One channel connected, your choice: WhatsApp, phone or the chat on your site
- Real testing with you watching, using the cases you actually get
- Four hours of work in total, within 30 days of purchase
Advanced kickoff
Everything above, plus connecting it to the tools you already use
12 hours of work
Includes
- Everything in Kickoff, without the single-channel limit: we connect the ones you need
- Integration with your CRM, calendar or ERP through our API
- Several agents if your business needs them, for instance one for sales and one for support
- Outbound campaigns configured, along with the rules for handing over to a person
- Two tuning reviews, at two weeks and at two months, with real data in hand
- Twelve hours of work in total, within 90 days of purchase
Care
Someone keeping an eye on your agent every month
Includes
- Monthly review of conversations, with instructions tuned from whatever went wrong
- Configuration changes on request, without counting hours
- Priority support: your request is handled ahead of the general queue
- Early access to new features before they are released
- No lock-in: cancel whenever you want from your dashboard
Prices exclude VAT. Invoiced from Spain against your tax number.
Why does this exist?
A badly configured agent saves no time: it answers when it should not, stays quiet when it should speak, and gets switched off within a fortnight. The difference between one that works and one that gets in the way is in the instructions, and writing them well is a craft. This is that craft, charged by the hour.
The monthly quota is not an urgency trick, it is real. A person does this work, and taking on more than fits in a month would be selling a deadline we cannot meet.
Not sure which one fits?
Tell us how you handle enquiries today and we will say whether you need one at all, or whether self-service is plenty.
Get in touch