La Taberna de Miguel is a Mediterranean restaurant in Madrid with 80 covers and 3 floor staff. Their biggest problem: they were losing reservations because they couldn't answer the phone during service.
The problem
- 30% of calls unanswered during lunch and dinner service
- 8 weekly no-shows due to lack of confirmation
- 0 nighttime reservations: nobody answered after 11pm
- Floor staff spent 2 hours daily managing phone reservations
The solution
Miguel activated AgenteUno on the Professional plan with 4 channels:
- Voice: A phone agent that answers calls 24/7 with natural Spanish voice
- WhatsApp: Answers menu queries, allergens and availability
- Web chat: Widget on their website for instant bookings
- SMS: Automatic reminders 24h before
Setup (15 minutes)
- Uploaded the menu as knowledge base
- Configured availability schedules and capacity per shift
- Connected Google Calendar for table management
- Customized tone: warm, informal, very Spanish
Results (first month)
| Metric | Before | After | Change |
|---|---|---|---|
| Reservations/week | 85 | 119 | +40% |
| Missed calls | 30% | 0% | -100% |
| No-shows | 8/week | 3/week | -63% |
| Nighttime bookings | 0 | 12/week | New |
| Phone time | 2h/day | 15min/day | -88% |
Impact breakdown
More reservations
The agent answers calls that were previously missed during service. Plus, the web chat converts page visitors who previously just looked at the menu and left.
Fewer no-shows
Automatic WhatsApp reminders 24h before with "Confirm" or "Cancel" buttons drastically reduced no-shows. Cancellations were filled with automatic waitlist.
New nighttime revenue
After closing at 11:30pm, the agent keeps taking reservations for the next day. 12 extra bookings per week × €45 average ticket = €2,160/month additional.
What Miguel says
"At first I was afraid it would sound robotic. But customers don't notice the difference. Some even prefer WhatsApp because they can book without calling. The best part is my team can focus on providing great service instead of being glued to the phone."
Cost vs benefit
- Investment: €49/month (Professional plan)
- Additional revenue: ~€2,160/month (nighttime bookings + recovered no-shows)
- Time savings: ~40h/month of freed-up team time
- ROI: 4,308%
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